Frequently Asked Questions

At Luah Care, we take great care in selecting the right team. All support workers and nurses go through a detailed screening process that includes:

• Police and NDIS Worker Screening Checks

• In-depth interviews

• Qualification and reference verification

Once selected, our staff receive comprehensive onboarding and ongoing training to ensure they meet our high standards and are prepared to provide person-centred care for a wide range of client needs.

Absolutely. We believe in delivering care that respects each person’s unique needs and goals. Luah Care collaborates closely with clients, families, and support coordinators to create a personalised care plan that aligns with individual preferences, health conditions, and daily routines.

Yes, Luah Care offers flexible support with staff available 24 hours a day, 7 days a week—including overnight and weekend care. Whether you need short-term, ongoing, or around-the-clock assistance, we are here when you need us most.

Quality is at the heart of everything we do. To maintain high standards, Luah Care:

• Conducts regular performance reviews and staff assessments

• Actively collects and responds to client feedback

• Offers ongoing staff development and NDIS compliance training

• Utilises clear documentation and care plan tracking

We are committed to continuous improvement and responsive care.

The cost of our services depends on the level and type of care required, in alignment with the NDIS Pricing Arrangements and Price Limits. We offer:

• Transparent pricing

• No hidden fees

• A free initial consultation to understand your needs and provide a quote

Luah Care services are NDIS-funded where eligible, making high-quality care accessible to more participants.